Refund policy

14-day returns

If you are not satisfied with your order, you can request a return within 14 days of delivery.

Conditions

• Items must be unworn, unwashed and in the condition you received them.
• Items must be returned in their original packaging.
• Items that have been worn, washed or damaged cannot be refunded.

How to return an item

1. Email us at contact@y2k-crew.com with your order number and the reason for your return. Photos are welcome.
2. We will reply with the return address and instructions.
3. Send your parcel back using a tracked shipping method.

Returns sent without contacting us first cannot be processed.

Return shipping costs

Return shipping costs are paid by the customer and are not refunded. No restocking fee is charged.

Refunds

Once your return is received and inspected, your refund is issued to your original payment method within 7–14 business days. You will receive a confirmation email.

Size exchange

Wrong size? Email us within 14 days of delivery. Return shipping is paid by the customer, and we ship your new size free of charge once we receive the original item.

Defective or wrong item

If your item arrives defective or you received the wrong item, email us within 14 days of delivery with photos. We will cover the return shipping and send you a replacement or a full refund.

Order cancellation

Orders can be cancelled as long as they have not shipped yet. Email us as soon as possible at contact@y2k-crew.com. If your order has already shipped, you can request a return once you receive it.

Sale items

Items bought on sale or with a discount code can be returned under the same conditions.

Missing refund

If you have not received your refund after 14 business days, first check with your bank or card issuer, as refunds can take a few days to appear. If you still cannot find it, contact us at contact@y2k-crew.com.